Maintenance Request Triage Guide
A guide for prioritizing maintenance requests by urgency, risk, access, and property impact.
This resource is designed for serious property decisions: repair planning, maintenance review, owner communication, turnover preparation, inspection follow-up, and investment due diligence.
How to Use This Resource
- Walk the property slowly and document each issue with photos where helpful.
- Separate safety, water intrusion, electrical, HVAC, plumbing, structural, and access issues from cosmetic improvements.
- Assign each item a priority: urgent, pre-occupancy, 30-day, 90-day, annual, or future improvement.
- Use the notes area to capture vendor questions, owner decisions, budget assumptions, and follow-up actions.
- For unclear conditions, request review from the appropriate licensed professional or qualified trade partner.
Checklist Items
- Classify requests as emergency, priority, routine, seasonal, or improvement.
- Prioritize water intrusion, electrical risk, HVAC failure, security, and safety issues.
- Collect photos and access notes before dispatch.
- Communicate expected next steps clearly.